Refund policy
Returns & Product Support
30-Day Returns
Effective November 1, 2026. These terms apply to orders placed on or after this date. Orders placed before this date remain subject to the return terms offered when the order was placed.
We want you to be happy with your ATW gear. If it isn’t the right fit, email sendit@atlastargetworks.com within 30 days of delivery to start a return.
Yes, you can try your target first.
Targets used according to the product’s published ammunition, distance, mounting, and care guidelines remain eligible. Normal paint loss and marks from proper use won’t disqualify your return.
Please include your order number and tell us what you’re returning. We’ll send return instructions. Ship the item within 14 days of receiving those instructions, securely packed and with all included components.
Refunds and shipping
For an eligible return, we’ll refund the price paid for the returned item, plus applicable tax, to your original payment method within 10 business days after we receive and inspect it.
For change-of-mind returns, you’re responsible for return shipping. Original shipping charges, if separately charged, are not refundable.
If we sent the wrong item or confirm a product defect, we’ll cover the necessary shipping to resolve the issue.
Return condition
Damage caused by use outside the product’s published guidelines is not covered by this voluntary return offer. Missing components or damage beyond normal permitted use may affect eligibility or the refund amount. We’ll explain any proposed adjustment before processing your return.
Something wrong with your order?
Contact us even if the 30-day return window has passed so we can review the issue and any applicable warranty coverage. This return policy does not limit rights you have under applicable law.